I brought my car in at 3pm for misfire issues (shaking at idle and check engine light). After 12:30pm the next day, I was not given any update, diagnosis, or estimate. When I followed up multiple times, I was only told they were "still looking." Eventually, I was told the car had misfired and then stopped, but they could not identify the cause or recommend a repair. Any time I had a question, I was told to take it to a dealership. Even after I simply asked if the car was safe to drive, they just said "I don't know. Take it to the dealership." I understand that some issues can be intermittent, but I expected at least basic diagnostic information (such as codes pulled or which cylinder was affected), or a clear next step. They didn't even have anything in writing for me to take when I picked up my car. The lack of communication and unwillingness to provide even an estimate was frustrating and the whole thing was a waste of time.
Dear Mireya, we apologize for your disappointing experience. We understand your frustration and we are sorry that we fell short in providing clear updates and diagnostic information. Your feedback is valuable to us and will be used to improve our communication process for future customers. Thank you for bringing this to our attention.
- Centennial Automotive Repair